Words Matter – 3 Tips to Avoid Communication Problems

“The single biggest problem in communication is the illusion that it has taken place.”– George Bernard Shaw “mokusatsu” – a Japanese term translated “We are treating your message with contempt.” This was the answer given to President Truman when Japan was asked if they would surrender during World War II. Ultimately, America’s response was the dropping … Continue reading Words Matter – 3 Tips to Avoid Communication Problems